10 docs tagged with "Disputes"

Understand acquiring disputes: how chargebacks begin, the four dispute categories, and the stages from chargeback to arbitration.

Accept an acquiring dispute with acceptAndFinalizeCardPaymentDispute, resolving it in favor of the issuer for the full disputed amount.

API sequence diagram of the five acquiring dispute stages, with Visa's allocation and collaboration workflow differences.

Reference for acquiring dispute categories, dispute and stage statuses, stage response windows, and the category-stage status matrix.

Challenge an acquiring dispute through the API: upload evidence to the active stage, answer the category's questionnaire, and submit your response.

Handle account holder disputes for fraud, authorization errors, and processing issues. Issue provisional credits, update dispute cases, and resolve chargebacks.

Field-by-field reference for acquiring dispute evidence questionnaires: ProcessingErrorQuestionnaire, ConsumerDisputeQuestionnaire, and their supporting enums.

Observe acquiring disputes and their lifecycle stages through the CardPaymentDispute read model and webhook events, and track each dispute's financial impact.

How Visa and Mastercard dispute reason codes map to Highnote's four acquiring dispute categories, with full code tables for each network.

Drive an acquiring dispute through its lifecycle in the Test environment: originate a dispute, respond to it, and simulate the issuer's decision.