Move Funds Out of Highnote

Overview

Account holders can move funds out of their financial account using both originated ACH and non-originated ACH transfers.

This guide provides steps for moving funds out of Highnote using both transfer methods.

Transfer methods

transfer timelines

Card product cancellation periods and risk and compliance reviews can impact transfer timelines.

The following table outlines the different transfers methods for moving funds out of Highnote, and their associated timelines:

Transfer Method	Timeline	Notes
Originated ACH	Three to five business days
Originated next day ACH	One to three business days
Originated same day ACH	One to two business days	Nacha same day transfer limit is up to $1 million
Non-originated ACH	Three to five business days

Cutoff times

Originated ACH transfers have specific cutoff times for processing. Initiating a transfer after the specified cutoff time may result in additional processing time.

• Originated next day ACH: If a transfer is initiated before 4 PM EST, it will be processed by the bank the following business day. If initiated after 4 PM EST, the transfer will be processed two business days from initiation.
• Originated same day ACH: If a transfer is initiated before 2 PM EST it will be processed by the bank same day. If initiated after 2 PM EST, the transfer will be processed the following business day.

All Originated ACH Debit transfers (funds pulling in) have a required three business day hold period once the transfer has been initiated and is processing.

Find financial account ID

To retrieve a financial account ID, you can query the API using an application ID. Use the following query to find a financial account ID:

FindAccountHolderCardProductApplication

Query

query FindAccountHolderCardProductApplication($id: ID!) {
  node(id: $id) {
    ... on AccountHolderCardProductApplication {
      __typename
      id
      createdAt
      updatedAt
      applicationState {
        status
      }
      cardProduct {
        name
      }
      accountHolderSnapshot {
        ... on USPersonAccountHolderSnapshot {
          accountHolderCurrent {
            id
            financialAccounts(first: 20) {
              pageInfo {
                hasNextPage
                hasPreviousPage
                startCursor
                endCursor
              }
              edges {
                cursor
                node {
                  __typename
                  id
                  name
                }
              }
            }
          }
        }
        ... on USBusinessAccountHolderSnapshot {
          accountHolderCurrent {
            id
            financialAccounts(first: 20) {
              pageInfo {
                hasNextPage
                hasPreviousPage
                startCursor
                endCursor
              }
              edges {
                cursor
                node {
                  __typename
                  id
                  name
                }
              }
            }
          }
        }
      }
    }
  }
}

Variables

{
  "id": "CARD_PRODUCT_APPLICATION_ID"
}

⚠️ Please login to execute queries. Visit the dashboard to authenticate.

Result

{
  "data": {
    "node": {
      "__typename": "AccountHolderCardProductApplication",
      "id": "CARD_PRODUCT_APPLICATION_ID",
      "createdAt": "2022-02-24T15:55:10.842Z",
      "updatedAt": "2022-02-24T15:55:17.742Z",
      "applicationState": {
        "status": "APPROVED"
      },
      "cardProduct": {
        "name": "Business Prepaid"
      },
      "accountHolderSnapshot": {
        "accountHolderCurrent": {
          "id": "ACCOUNT_HOLDER_ID",
          "financialAccounts": {
            "pageInfo": {
              "hasNextPage": false,
              "hasPreviousPage": false,
              "startCursor": "start-cursor",
              "endCursor": "end-cursor"
            },
            "edges": [
              {
                "cursor": "some-cursor",
                "node": {
                  "__typename": "FinancialAccount",
                  "id": "FINANCIAL_ACCOUNT_ID",
                  "name": "Financial Account #1"
                }
              },
              {
                "cursor": "some-cursor",
                "node": {
                  "__typename": "FinancialAccount",
                  "id": "FINANCIAL_ACCOUNT_ID",
                  "name": "Financial Account #2"
                }
              }
            ]
          }
        }
      }
    }
  },
  "extensions": {
    "requestId": "REQUEST_ID"
  }
}

Move funds to an external account with originated ACH

You can allow account holders to withdraw funds from a Highnote financial account to a verified external bank account using originated ACH.

Once an external bank account has been connected, use the following IDs as input variables in the InitiateFundsWithdrawalACHTransfer mutation:

• toFinancialAccount: Financial account ID of the external bank account
• fromFinancialAccount: Account holder's Highnote financial account ID

Use the following mutation to move funds to a verified external account:

InitiateAchTransfer-Originated-Withdrawal

Query

mutation InitiateAchTransfer($input: InitiateAchTransferInput!) {
  initiateAchTransfer(input: $input) {
    __typename
    ... on OriginatedAchTransfer {
      id
      amount {
        value
        currencyCode
      }
      createdAt
      updatedAt
      type
      purpose
      sign
      sameDay
      traceNumber
      status
      effectiveEntryDate
      sentToBankAt
      processedAt
      fromFinancialAccount {
        __typename
        ... on FinancialAccount {
          id
          name
        }
      }
      toFinancialAccount {
        __typename
        ... on ExternalFinancialBankAccount {
          id
          name
        }
      }
    }
    ... on UserError {
      errors {
        code
        description
        errorPath
      }
    }
    ... on AccessDeniedError {
      message
    }
  }
}

Variables

{
  "input": {
    "idempotencyKey": "00000000-0000-0000-0000-000000000000",
    "fromFinancialAccountId": "FINANCIAL_ACCOUNT_ID",
    "toFinancialAccountId": "EXTERNAL_BANK_ACCOUNT_ID",
    "purpose": "WITHDRAWAL",
    "amount": {
      "value": 10000,
      "currencyCode": "USD"
    },
    "transferAgreementConsent": {
      "consentTimestamp": "2025-01-15T10:30:00.000Z",
      "authorizedPersonId": "AUTHORIZED_PERSON_ID",
      "template": {
        "consentTemplateId": "your-consent-template-id",
        "consentTemplateVersion": "1.0"
      }
    },
    "companyEntryDescription": "WITHDRAWAL",
    "individualName": "John Doe",
    "sameDay": false
  }
}

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Result

{
  "data": {
    "initiateAchTransfer": {
      "__typename": "OriginatedAchTransfer",
      "id": "eftet_1234567890abcdef",
      "amount": {
        "value": 10000,
        "currencyCode": "USD"
      },
      "createdAt": null,
      "updatedAt": null,
      "type": "PUSH",
      "purpose": "WITHDRAWAL",
      "sign": "NEGATIVE",
      "sameDay": false,
      "traceNumber": null,
      "status": "PENDING",
      "effectiveEntryDate": null,
      "sentToBankAt": null,
      "processedAt": null,
      "fromFinancialAccount": {
        "__typename": "FinancialAccount",
        "id": "FINANCIAL_ACCOUNT_ID",
        "name": "Primary Account"
      },
      "toFinancialAccount": {
        "__typename": "ExternalFinancialBankAccount",
        "id": "EXTERNAL_BANK_ACCOUNT_ID",
        "name": "External Checking Account"
      }
    }
  }
}

Move funds to an external account with non-originated ACH

If financial accounts for your card product have the DirectDepositFinancialAccountFeature enabled, account holders can use their virtual account and routing numbers to add their financial accounts to third-party services such as banks or payment apps.

Account holders can initiate withdrawals and move funds out of their Highnote financial accounts using these third-party services.